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Most irate parent incidents involve a coworker—a teacher, a bus driver, a teacher associate, or someone, just like you, who is trying to do what's right for the child.
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Well, that was the easy part! Now come your real challenges. As you have already discovered, most irate parent incidents involve a coworker—a teacher, a bus driver, a teacher associate, or someone, just like you, who is trying to do what's right for the child.
Again, the first and only possible step is to listen. As soon as possible, set up an appointment with the involved coworker at a time convenient for both of you. Explain that a student's parents were in to visit with you and you want to hear all the details of the situation and help find a solution to the problem. Assure the coworker that you are anxious to hear both perspectives on the incident.
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Give your complete attention, ask for clarification as needed, and take notes (you may really need the documentation this time).
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At the prearranged time and place, you will again use every reflective listening skill you have as you interact with your coworker. It is just as important that your coworker feels listened to and heard as it was for the parents. Give your complete attention, ask for clarification as needed, and take notes (you may really need the documentation this time). Watch body language and be sure you allow plenty of time for the person to say everything about the incident that comes to mind. Assure the person you know he/she has a tough job to do and that you know he/she has the best interest of students at heart. Then ask, depending on the situation, "What would be helpful?" or "What would work to remedy this situation?" or "What could we change that would make things better for kids?" or some other question that fits your style and elicits possible solutions. Your knowledge of the person and your professional judgment will guide you. You might even have an idea of your own, you could offer at this time. (About time, I'm allowed to talk I hear you saying!)
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Before you and your coworker end your conversation, be sure you have a plan in place.
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Before you and your coworker end your conversation, be sure you have a plan in place. Clarify and note in your documentation what the two of you have decided. How will incidents like this one be handled in the future? What changes will be made? What is the time line? Who is responsible for doing what? How will you keep each other informed? Set an appointment to check back with each other to see how things are going. Thank your coworker for meeting with you and helping with the solution. By working together you have helped a child. Tell your coworker that you'll be sharing the plan for the solution with the parent. As you conclude, once more express your thanks and ask to be kept informed. |
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| Working with Parents...an Elementary Principal's Perspective |
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