School Improvement: Using the Multidimensionality Matrix

Using the 2 X 2 Matrix for Designing a Plan

Multidimensionality

Use this matrix when you are trying to work through two seemingly opposing forces or concepts.

Examples:

Concern for change and for people.
Reducing costs and increasing support
Customizing service and increasing consistency.
Concern for change and stability.

An Example

In this example an AEA is working through the opposing concepts of creating standardization in AEA services and customizing services for LEAs.

The problem stems from the challenge of a merger among three AEAs who will requested to serve a variety of needs and wants for the districts they serve. A concern that personnel resources will be stretched thin throughout a large geographic area has necessitated the need for this application of the 2 X 2 matrix to understand the concept of multidimensionality. The process will result in a plan for the next 1-3 years.

Creating the Matrix

Create a 2 X 2 matrix. Label the Y axis with the name of one opposing force and the X axis with the other.

Label the Quadrants

Define the Quadrants

Begin by defining the upper left and lower right quadrants.

High Standardization/Low Customization

All consultants have core knowledge in:

Basics of using technology to organize data
Data tools: run charts, pareto charts, histograms,
Change processes
Use of organizational development assessment instruments
Systems thinking
Coaching and Consulting
Adult Learning Theory

The above example is the upper left quadrant.

High Customization/Low Standardization

Each district can determine:

What consultant they want
What training they want
Amount of time provided for training
Implementation (or not)
Implementation and Results measures

The above example is the lower right quadrant.

Special Note
Often the lower left quadrant (LOW/LOW) is left blank because it is undesirable and therefore not worth taking time to complete.

However, some find it helpful to use this space for listing the antithesis to your preferred future.

High Standardization/High Customization

Each building/district is assessed to determine system-wide prior knowledge and work implemented in their area of requested service.

If the prior knowledge is basic, any consultant would be able to provide the same quality of service, presentation, and support for implementation.

If prior knowledge is more advanced, a consultant with expert knowledge will be assigned to complete the work for this district.

Write the Plan

Insights that resulted in using the 2 X 2 matrix led to the following 2-3 year plan for the new AEA:

Identify core knowledge each consultant will need to deliver consistent quality in instruction and service (first 6 months).
Create an organizational assessment (rubric) to determine level of training/service needed within an LEA (6-12 months).
Identify and assign experts for the following areas: curriculum (reading, math, science), data collection and analysis, and technology (8-18 months).
Pilot the process (18-24 months).
Assess process and determine areas for improvement (18-30 months).

School Improvement